Administration Officer – Samoa Campus

About the role

The Country Administration Officer will provide comprehensive administrative, customer service and operational support to Pacific Australia Skills staff, learners and visitors at the Samoa campus in Apia. The role ensures smooth day‑to‑day operations of the front office, procurement, records management and health & safety initiatives.

Key responsibilities

• Maintain an efficient reception, greet staff, learners, vendors and visitors, and manage telephone and email enquiries.
• Provide administrative support for learner applications, enrolments and maintain accurate electronic and hard‑copy records.
• Support sourcing and procurement of goods and services in line with policies, and assist with travel bookings and logistics.
• Assist with meeting‑room management, event set‑up, catering and coordinate workshops, graduations and other events.
• Maintain organised confidential records, ensuring proper filing, labelling and archiving of both digital and physical documents.
• Support day‑to‑day facilities management, report maintenance or safety issues and conduct regular stocktakes of assets.
• Provide confidential secretarial assistance to management, including data entry, document preparation and general office duties.

Required profile

• Diploma‑level qualification in business administration, office administration, customer service or a related field, or equivalent post‑secondary experience.
• Demonstrated experience delivering high‑quality administrative and customer service support in a busy environment.
• Experience in procurement, asset/stock management, records management and general office operations.
• Ability to manage competing priorities, meet deadlines and maintain high service standards.
• Proficiency in Microsoft Office applications and strong collaborative teamwork skills.
• Commitment to gender equality, disability inclusion, child protection and other DFAT safeguarding policies.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Teams